Refunds and cancellations

This page summarises what our Terms of Service and Coach OS Terms already say. If anything here differs from those Terms, the Terms apply. Nothing here limits your rights under the Australian Consumer Law.

Health OS (App Store and Google Play)

Any Health OS subscription is billed through the Apple App Store or Google Play Store. Refunds are managed by Apple or Google in accordance with their respective refund policies. We do not process refunds directly.

You may cancel at any time through your App Store account settings. Cancellation takes effect at the end of the current billing period.

Coach OS plans

You can cancel a paid Coach OS plan at any time by contacting support@refyuelapp.com. Under the Coach OS Terms, cancellation takes effect at the end of the current billing period, paid-plan access continues until then, and we do not refund partial billing periods unless the law requires it.

Payments from a coach to their clients

Coaches are responsible for refunds to their own clients under their own refund policy and the law. If you paid a coach, ask your coach first.

Questions

Email support@refyuelapp.com.