Terms of Service

1. Acceptance of Terms

By creating an account or using the Refyuel application (“Refyuel”, “the app”, “the service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, do not create an account or use the service.

These Terms constitute a legally binding agreement between you and Refyuel (operated by Refyuel Innovations, Australia - ABN: 50 306 322 750). By continuing to use Refyuel, you confirm you have read, understood, and agree to these Terms.

2. Eligibility

You must be at least 16 years of age to use Refyuel. By creating an account, you represent and warrant that you are 16 or older. If you are under 16, you must not use or attempt to use this service.

If you are using Refyuel on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Description of Service

Refyuel is a personal health and performance tracking application that allows users to log workouts, track nutrition and body metrics, manage sport-specific training, and monitor progress over time.

All content, features, data insights, and suggestions provided by Refyuel - including any AI-generated suggestions - are for informational and personal tracking purposes only. They do not constitute medical advice, diagnosis, or treatment. See our Health & Medical Disclaimer for full details.

We reserve the right to modify, suspend, or discontinue any part of the service at any time. We will provide reasonable notice of material changes where possible.

4. Consumer rights and coach or club features

Refyuel may allow you to connect with coaches or clubs, or in future versions to use coach- or club-related features with the same account credentials. Adding a coach or club connection, or using coach or club features, does not remove your rights as a consumer over your own account and the personal health and performance data you log for yourself in Refyuel.

Your relationship with Refyuel as a consumer - including the rights described in our Privacy Policy (access, correction, deletion, and portability where applicable) - continues to apply to your consumer account and your own logged data. Additional or separate terms may apply when you act as a coach or club operator or as a participant in a third party's programme; where those terms cannot limit rights that mandatory consumer protection law gives you, consumer law prevails.

5. Your Account

Registration: You must provide accurate and complete information when creating your account. You are responsible for keeping your account information up to date.

Security: You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@refyuelapp.com if you suspect unauthorised access to your account.

One account per person: You may not create multiple accounts or share your account with others.

Account deletion: You may delete your account at any time from within the app (Settings → Delete Account). Upon deletion, your personal data will be permanently removed within 30 days in accordance with our Privacy Policy.

Communications: We use your email address for account-related and transactional messages (for example verification and password reset). If we send optional product updates or marketing, we will only do so where permitted by law and, where required, with your consent or a clear unsubscribe option.

6. Acceptable Use

You agree not to use Refyuel to:

- Violate any applicable law or regulation
- Impersonate any person or entity
- Upload or transmit any content that is unlawful, harmful, abusive, defamatory, or otherwise objectionable
- Attempt to gain unauthorised access to any part of the service or its infrastructure
- Use automated tools (bots, scrapers) to access or extract data from the service
- Interfere with or disrupt the integrity or performance of the service
- Reverse engineer, decompile, or disassemble any part of the application
- Use the service in violation of applicable export control, sanctions, or trade restrictions
- Use the service to provide false or misleading health information to others

We reserve the right to suspend or terminate your account immediately if you breach this acceptable use policy.

7. Your Content

Ownership: You retain full ownership of all data and content you log in Refyuel - including workout records, nutrition logs, body metrics, and any notes you enter.

Licence to us: By using Refyuel, you grant us a limited, non-exclusive licence to store, process, and display your content solely for the purpose of providing the service to you. We do not use your personal data for advertising, profiling, or sale to third parties.

Aggregates and analytics: We may use aggregated or de-identified data that does not reasonably identify you to improve the service and develop new features. We also use pseudonymous product analytics as described in our Privacy Policy.

8. Subscriptions and Payments

Refyuel currently offers a free tier. Paid subscription plans (“Refyuel Pro”) will be introduced in a future version of the app. When paid plans become available, the following terms will apply:

Billing: Subscriptions will be billed through the Apple App Store or Google Play Store. Payment is charged to your App Store account at confirmation of purchase.

Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period.

Refunds: Refunds are managed by Apple or Google in accordance with their respective refund policies. We do not process refunds directly.

Cancellation: You may cancel your subscription at any time through your App Store account settings. Cancellation takes effect at the end of the current billing period. You retain access to Pro features until that date.

9. Intellectual Property

All intellectual property in Refyuel - including the application, brand, logo, design, code, content, exercise database, and sport drill library - is owned by or licensed to Refyuel Innovations. All rights are reserved.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the service without our prior written permission.

“Refyuel” and associated logos are trademarks of Refyuel Innovations. You may not use these marks without prior written permission.

10. Third-Party Services

Refyuel integrates with third-party services including Apple HealthKit (from a future version), Apple App Store, and Google Play Store. Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the practices of any third-party service.

Links or references to third-party websites or apps (including from our marketing site) are provided for convenience. If you leave Refyuel to use a third-party service, review that party's terms and privacy policy - those interactions are not governed by these Terms.

11. Disclaimers

Not medical advice: Refyuel is a personal tracking tool, not a medical device or healthcare service. Nothing in the app constitutes medical advice, diagnosis, or treatment. Always consult a qualified health professional before making changes to your exercise or nutrition programme. See our full Health & Medical Disclaimer.

Service availability: We do not guarantee that the service will be available at all times, error-free, or uninterrupted. We may perform maintenance, updates, or experience outages without prior notice.

Accuracy: While we strive for accuracy, we do not warrant that any data, calculation, insight, or suggestion provided by the service is accurate, complete, or suitable for your individual circumstances.

To the maximum extent permitted by applicable law, Refyuel is provided “as is” and “as available” without warranties of any kind, express or implied.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Refyuel and its operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages - including loss of data, loss of revenue, personal injury, or any other loss - arising from or related to your use of or inability to use the service.

Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim, or A$100, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable consumer protection law, including the Australian Consumer Law.

13. Indemnification

You agree to indemnify and hold harmless Refyuel and its operator from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms, your use of the service, or your infringement of any third-party rights.

14. Termination

By you: You may stop using the service and delete your account at any time.

By us: We may suspend or terminate your account at any time if you breach these Terms, if required by law, or if we discontinue the service. We will provide notice where reasonably practicable.

Upon termination, your right to use the service ceases immediately. Sections 7, 9, 11, 12, 13, 15, and 16 survive termination.

15. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you via in-app notification at least 14 days before the changes take effect and require you to review and accept the updated Terms before continuing to use the service. You will not be able to continue using the app until you have acknowledged the new version.

If you do not agree to the updated Terms, you must stop using the service and delete your account before the effective date.

16. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Before initiating formal proceedings, we encourage you to contact us at support@refyuelapp.com to resolve the matter informally. We will make a genuine effort to resolve any dispute within 30 days.

If you are an Australian consumer, you may also contact the Australian Competition and Consumer Commission (ACCC) or your state's fair trading office if you have concerns about the service.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Health & Medical Disclaimer, constitute the entire agreement between you and Refyuel regarding the service and supersede all prior agreements, representations, or understandings.